Healthcare & Life Sciences

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Driving Digital Transformation across Life Sciences Value Chain

Leveraging its expertise with advanced digital technology platforms and solutions, iNARV helps clients accelerate innovation to deliver more effective therapeutic products and services. The company focuses on reducing real-world costs, enhancing customer experience, and ensuring compliance with global quality and regulatory standards in an efficient manner. iNARV provides comprehensive digital transformation services across the entire value chain of pharmaceutical and medical technology companies, including discovery, trials, production, sales, marketing, field service, and support.

Pharmaceutical and Medical Technology companies must provide effective treatments for a broad range of healthcare issues while maintaining high product quality and controlling costs to be competitive. Significant M&A and divestiture activities in the industry necessitate agile corporate and IT strategies. Some of the trends driving significant changes in the Life Sciences and Healthcare industry include:

  • Evolving Customer Engagement ModelsEvolving Customer Engagement Models
  • Global Regulatory Compliances
  • Proliferation of Connected Devices
  • Increasingly Connected Patients

Segments We Covered

Solutions

Attained a 60% decrease in rework and erroneous denials.

Achieved a 36% improvement in Average Handling Time (AHT) with the implementation of Virtual Subject Matter Expert (Digital Avatar).

Prevented over $100 million in overpayments.

Realized savings of $30 million in operational expenditure (OPEX).

Case Study

Design & Build Automation CoE for leading Healthcare

Deployment of a virtual Subject Matter Expert (SME) for Provider call operations to streamline Average Handling Time (AHT).Implementation of a Know Your Provider (KYP) solution to enhance the accuracy of Provider demographics.Implementation of predictive analytics for likely denial prediction and claims routing to minimize rework and incorrect denials.

BENEFITS REALISED

Attained a 60% decrease in rework and erroneous denials and achieved a 36% improvement in Average Handling Time (AHT) with the implementation of Virtual Subject Matter Expert (Digital Avatar).

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